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(c) 1996-2009 Abneil Software Ltd / Andrew Buckle. about
home > about graphicxtras.com
Phone: (+44) 01622 688 375 [United Kingdom Number] Any questions about the use or how to install or if they work with this or that application, please let us know: always happy to answer your questions about the products.
History of company
Initial products were created back in 1995 and included nozzles and frames sets along with the popular Andrew's Filters. Initially most of products were available on Abex01 (on AOL) and then Sapphire-innovations.com. From 1998, all the products have been available on this site, graphicxtras.com. The Andrew's filters are no longer supported or developed, and have been superseded by the Andrew's Plug-ins. Frame sets are no longer being developed but nozzles as well as many other resources are being developed weekly. All the designs on the site are by Andrew Buckle
Site copyright
Images and information (c) 1995-2009 Andrew Buckle/Abneil Software Ltd. Items on the site are all copyright of Andrew Buckle / Abneil Software ltd. Any screenshots are shown with kind permission of the application owner.
Privacy details
We will not pass any details onto any 3rd parties. However, orders are placed on the secure shareit.com/element5 / Paypal and you might like also check their privacy notes
Forum / Blogs
Twitter graphicxtras.com - find out the latest news via Twitter
Live journal - general thoughts about work, etc
Others
If you receive e-mails from sales@ and e@ etc, they are nothing to do with us. If you have come across a graphicxtras.net etc that is nothing to do with us. Same with any mirror sites, nothing to do with us. Also, we sell no OEM graphicxtras material so if you see OEM graphicxtras or graphicxtras OEM, that is nothing to do with us either. This is the official site for all graphicxtras.com material. We also sell our products on Digiscrapwarehouse.com and yourdigitaldesigners.com. Most of our sales links are to a site called shareit.com / element5 / part of Digital River
VAT
Via the shareit.com buy links, VAT is also charged at the standard rate. You can enter a VAT number.
Refunds
Please contact us if you are not happy with the product. Please give us an explanation, really great to know what we are doing right or wrong. If you can't use the product because you have purchased the wrong product for your application, please let us know before requesting a refund as it might be possible to offer a replacement or alternative product i.e. if you have purchased a shapes set but it won't work with PSP then please let us know as there might be an equivalent font set
Discounts
You will need to enter a supplied promotions coupon at the checkout (it is at the bottom of the checkout page). So if you have two coupons and one is for 50% off and the other for 25% then please enter the 50% off, as the promotion coupon box only allows one entry on the shareit checkout. Please contact us if you wish to sort out a discount, say education discount or if you wish to purchase multiple items, please contact us before purchasing
Discounts are available for NAPP members etc, please check the promotions page on the NAPP site for the discount code
Most of the pages on the product pages of the site have 'PayPal' buy buttons: they are single product purchase buttons. On purchase, you will receive a download link from graphicxtras.com.
If you prefer to purchase via shareit.com, and if you are a member of NAPP etc and have a discount coupon for 25% etc off, then you might prefer to use the shareit.com purchase section of the site, please visit the shareit sales section of the site.
You can also purchase most of our products on a few other sites (paypal only): Digiscrapwarehouse / yourdigitaldesigners
Installation
Most of the graphicxtras.com pages have sections on how to install the custom shapes, brushes etc. There are also manuals on all the pages and that often goes into more details about how to install the products. If you have any questions about how to install the shapes or brushes or plugins, please let us know. Most of the products require very easy installation, simply add the core files to the presets folder and 'shapes' or 'brushes' within that folder and then access via the application's palette. Plugins are generally placed in the plug-ins or plugins path and then accessed via the filter menu
Graphicxtras FAQ
1) The Andrew's filters?
1200+ plugins/filters found on the Steve Desktop Photography site and others, we no longer sell the item as pluginmagic because of support issues. The plugins set Andrew plugins.. they are not the same as the Andrew's filters
2) Is your sales section secure?
Yes.. All done via the excellent shareit.com (now owned by Digital River) service
3) I would like to get the products by e-mail or download
Most of our products are now download (e-mail) - at the checkout, select the e-mail/download option.
4) Discounts?
Yes, we have some discounts, mainly magazines ones, though there is a discount for NAPP members. If you are a member of NAPP, please check the NAPP promotion page for the coupon details. Please enter the coupon at the bottom of the initial purchase page
5) I would like to see more demos..
I am regularly updating the demos, please let me know if there is a particular demo or sampler you would like to see
6) Will nozzles work in Photoshop?
No.. nor in Paint Shop Pro. They can be used in Photo-Paint
7) Delivery times... ?
Downloads are fairly quick, you will be sent a download link. Physical CDs, generally you might have to wait 8-12 days to the US but it can be quicker, but in the UK, generally 2-3 days. If you order via the PayPal button, the download link is normally sent very quickly.
8) What kind of support can I expect..?
We always hope we can answer most of the questions by e-mail.. and we will be putting more and more updates on the site. As always, please discuss it with us, we are always happy to chat by e-mail or give us a call..
9) Compatibility?
Please check the demos with your products or if you can't see one, please contact us. Most of the items should be fine in most versions of the main application but resources such as frames can be tempermental in some plug-ins or OS. Please check the samplers to make sure they work with your plug-in or main tool.
10) Mac OS X?
Most of our addons sets such as shapes work fine in OS X, they depend on the application in most cases.
Illustrator plug-ins, PC + MAC OS X
Photoshop plug-ins, PC only. There are no MAC versions (nor will there be)
11) Replacement disks?
Please contact us and we will send a replacement CD at a nominal cost
12) Demos? can I use them in ..?
They are all royalty-free and can be used in commercial and non commercial work, in items for sale etc such as posters, books, advertising, scrapbooking etc
13) CS1 and CS2?
Most of the material should be fine with CS and CS2 and CS3. Illustrator CS2 = Illustrator 12; Illustrator CS1 = Illustrator 11; Photoshop CS2 = Photoshop 9; Photoshop CS1 = Photoshop 8. The major change with the mac OS X CS2 for Illustrator was the plugin format change, the plugins for CS1 will not work in CS2. I have produced versions for CS2, if you have the CS1 ones, please feel free to download the updates for CS2. Note: the plugins for CS2 require slightly different installation, the entire folder for the plugin is required, more than a single file. CS3 is slightly more tricky for mac OS X Intel, there are now versions supporting that
With Illustrator CS4, the plug-in format has changed again and the plug-ins for the PC and MAC OS X are again different for CS4 and all the previous versions. Also with CS4, the filter plug-ins are now accessible via the object > filter menu and not the filter menu. As soon as you load the plug-ins you will spot that they are missing from the filter menu. The plug-ins basically work the same way. The CS4 versions will have a few new features as well. From now on, I will not be adding any additional features etc to the earlier CS3 CS2 CS 10 versions and all new development will be solely for CS4 (the underlying changes are too awkward to change each and every version)
14) CS3?
Yes, they should be .. there are always the samplers, etc, please check them out. The only issue you might find with all the increased security, it is a little trickier to install the items as the items have to be placed generally in the applications folder, so you might be prompted multiple times to agree to install the items
14 A) CS4?
Yes. All the products that worked with CS3 now work in CS4 such as the Illustrator plug-ins.
15) What has happened to sapphire-innovations.com?
Everything that was on sapphire-innovations.com is now on graphicxtras.com. Sapphire-Innovations.com exists but It is nothing to do with me (it is a plugin list site or something)
16) I have just received an executable or zip or something from graphicxtras.com or abex01.. is it real??
No, in all likelihood.. we never send out zips or exes unless details have been sent beforehand. The e-mail is likely just a harvested / spoofed e-mail, sadly the web is now full of e-mails allegedly from legit companies but clearly not.. same with graphicxtras e-mails. I get as many as the next of mails alleged to be from myself claiming to be support or admin or something, just delete them unless they are relevant. Also, there are other sites using graphicxtras.com as a sub domain, they are not connected but for some reason, using the links.
17) The tubes work in PSP 5??
No, the tubes collections and tubes pages on the graphicxtras.com site only work in PSP 7 / 8 etc and not earlier.
18) How can I load the shapes / brushes quickly...?
Not particularly easily. With CS2, you can at least simply open the file via the file->open command instead of using the shapes / brushes palette. There is no open all shapes and load, also there are limits on the number of items allowed in each palette (sorry)
19) Brushes / shapes are cross platform?
Yes, the brushes, custom shapes, styles etc for Photoshop can be used on the PC as well as MAC OS X.
20) I haven't received my download link as yet?
If purchased on shareit.com I have no control on the download link and there may be a number of reasons for the delay. I would suggest initially contacting the shareit.com sales e-mail or checking out their customer care section for the current link to the sales department
21) I would like to buy using paypal !
You can purchase via PayPal via the shareit.com link and you can now also purchase via the PayPal buttons on most of the product pages. The PayPal links are download only.
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Gallery
Works (c) 2004-2009 Andrew Buckle
Always happy to contribute a review copy for magazines (or material for a cover mount CD)